preferred carrier is UPS. UPS requires a physical address for delivery. If a
physical address is not provided, the delivery of your package will be delayed
until a physical address can be provided. We no longer ship to P. O. boxes via
our website. If you require a package to be shipped to a P. O. Box please
contact our retail store at 888-225-2531 to place your order.
Shipping Times and Rates
packages are shipped from our Concord, NH facility, Monday through Thursday. To
ensure that your items remain in good condition, we do not ship on Fridays to
avoid your items sitting in a storage facility over the weekend. All times and
rates are based upon shipping UPS Ground and are established via UPS. UPS Next
Day and Second Day Air options are available and listed at the time of check
out. Most ground shipping times range between 2-6 days depending on the
delivery location. These times are
guidelines only and are not a guarantee of when your package will arrive.
Weather Shipping and Melting of Chocolate Products
certain times of the year we must take steps to ensure that your chocolates and
candies arrive in good condition. During warm weather months we will ship all
orders with ice packs to maintain a cool shipping temperature. Any delivery
outside of New England shipped during warm weather months will require you to
select Second day or Next Day Air shipping; otherwise we will not be
responsible for orders that arrive in poor and melted condition. We recommend
shipping to a work address or address that will guarantee someone available to
receive your package. Granite State Candy Shoppe is not responsible for
packages in poor and melted condition because it was left in a warm environment
for delivery. At times when temperatures are extreme we may, at our discretion,
delay shipment until cooler temperatures are present. During hot weather we do
our best to protect your chocolates. We cannot be responsible for melted
chocolates that result from shipping delays or packages left unprotected or in
the sun at time of delivery in hot weather. No refund or reshipment will be
offered in the case of melting under the aforementioned circumstances.
your order is a gift, we offer gift wrapping at the time of checkout. Selecting
giftwrapping will allow you to include a message along with your package.
holiday seasons (i.e. – Christmas, Easter, Valentine’s Day, etc.) we experience
high shipping volumes. To ensure that your package arrives on time we recommend
shipping your order early. During these heightened shipping periods we are
unable to offer any guarantees on arrival dates for shipments.
Our 100% satisfaction guarantee
We take painstaking efforts to be sure that each and every piece of chocolate we make is done with love and care, as we want everyone to enjoy our products as they were meant to be. Because our confections are made with fresh local ingredients like, fresh whole milk and pure cane sugar, they are delicate and will melt much more quickly than other chocolates. If you are dissatisfied with the freshness of your order upon arrival, please contact us immediately for a replacement or refund. Please read our shipping information for policies regarding product melting during shipment.
Call 1-888-225-2531 or email us at firstname.lastname@example.org
Please feel to contact us with questions or compliments; we would love to hear from you.