Orders
How do I place an order?
Order online anytime, call us at 888-225-2531, or visit us in person at our Concord or Manchester, NH locations.
Can I pick up my order in-store instead of shipping it?
Yes, in-store pickup is available at both the Concord and Manchester locations — just select it at checkout.
Do you sell gift cards?
Yes, Granite State Candy Shoppe gift cards are available online and in-store, and they never expire.
Shipping
How much does shipping cost?
We ship via UPS Ground for a flat rate of $9.95. Next Day and Second Day Air options are also available at checkout.
When will my order ship?
Orders ship Monday through Thursday from our Concord, NH kitchen, so your package never sits in a warehouse over the weekend.
Will my chocolate melt in warm weather?
During warm-weather months we ship every order with ice packs. Deliveries outside New England during those months require Second Day or Next Day Air, since we can't guarantee condition on longer ground shipments in the heat.
Returns
What is your return policy?
We offer a 30-day return policy on unopened, unused items in their original packaging.
Can I return chocolate or candy once it's opened?
Because our chocolates and candies are perishable, they aren't eligible for return once opened.
What if my order arrives damaged or incorrect?
Contact us right away at customerservice@nhchocolates.com or 888-225-2531 and we'll make it right.
How do I return or exchange a gift?
Reach out to customerservice@nhchocolates.com or call 888-225-2531 with the order details and we'll help arrange a return or exchange.